Who Decided Music on Hold is a Good Idea?

Photo by Jason Rosewell on Unsplash

Last week I probably spent, I don’t know, maybe three hours on hold while getting my soon to be former web host to unsnarl a problem that should have been easy to fix. Maybe I exaggerate. It felt like much more than that, partly because of the blankety darn hold music. The nature of the problem was that I had to call back over and over again before I found someone who could ‘expedite’ it — which in this case meant…