Mr. Telephone Phone Sales Guy, “No, you don’t care how I am!”“Hello, is this Anne Wayman?”Aug 7, 20241Aug 7, 20241
Why Your Poor Customer Service Is Costing You CustomersIt’s not just about saving money, it’s also about finding new customers and customer retention.Mar 23, 2024Mar 23, 2024
Let Customer Service Help Your Organization!Who decided that well trained customer service agents are to expensive? At least that’s what I assume is the belief when I need some help…Feb 13, 2024Feb 13, 2024
If you think you are having a medical or psychiatric emergency, please hang up and go to the…And if you don’t have an emotional emergency now you probably will as soon as you attempt to work your way through our newest phone tree.Aug 2, 2023Aug 2, 2023
AI Said This About Me Today!If you look at the current front page of AboutFreelanceWriting.com you’ll read that I lost a bunch of websites several years ago. Shortly…Jun 5, 2023Jun 5, 2023
I feel like writing a zillion times ‘I can’t stand customer support!’Today has been a customer support day from hell. Oh, not the reading break I took after almost 4 hours with a major telephone company who…Apr 4, 2022Apr 4, 2022
Thanksgiving/Native American Holiday 2021108 things I’m grateful for this strange year of 2021Nov 25, 2021Nov 25, 2021
‘Yes’ Is Also a Complete Sentence and Maybe the Secret to a Joyful, Exciting LifeA few days ago I wrote about how ‘no’ can be a complete sentence. The same thing is true about the word ‘yes.’ It too can be a complete…Nov 21, 2021Nov 21, 2021
What NOT to Expect from a Writing CoachI’ve done a fair amount of coaching writers. Sometimes it’s been a formal relationship with me being paid well for my services. Sometimes…Nov 15, 2021Nov 15, 2021
